Production incident response
Fast investigation of outages, crashes and errors affecting users.
Bug fixing and troubleshooting, fixed at the root cause
When something fails in production, it needs to be understood and resolved properly, not patched over. We diagnose crashes, errors, slow performance and data problems, fix them at the source and help prevent them from returning.
Bug Fixing & Troubleshooting
What is included
Performance troubleshooting
Find and fix slow pages, heavy database queries and memory or CPU problems.
Data issues
Track down incorrect, missing or duplicated data and correct it safely.
Integration failures
Diagnose broken connections with payment, email, ERP and other third-party systems.
Root-cause analysis
A clear written explanation of what went wrong and why.
Prevention
Tests, logging and monitoring added so the same issue is caught early next time.
Track record
Experience behind this service
Delivered by our lead engineer in previous roles, for FinTech, SaaS and charity organisations.
- Monitoring and error trackingLogging, metrics and error tracking added across an enterprise platform so faults surface early.
- Reliable messagingEvent-driven audit services on RabbitMQ that deliver messages reliably between services.
- Full data historySQL Server temporal tables that show exactly how records changed, which speeds up investigating data issues.
Is this for you?
Signs you need bug fixing & troubleshooting
- Users report errors that your team cannot reproduce
- The application gets slower as data grows
- The same bug keeps coming back after being fixed
- An integration fails intermittently with no clear cause
Technologies
Tools we use
- .NET
- ASP.NET Core
- SQL Server
- Entity Framework
- Dapper
- RabbitMQ
- Azure
- Application Insights
- JavaScript
- TypeScript
How we work
A clear, step-by-step approach
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01
Triage
Understand impact, gather logs and reproduce the issue.
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02
Diagnose
Trace the problem to its root cause.
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03
Fix
Apply and test the fix, then deploy safely.
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04
Prevent
Add tests and monitoring, and document the cause.
FAQ
Questions about bug fixing & troubleshooting
How quickly can you look at an urgent issue?
Urgent production issues can usually be looked at within one business day, and faster for clients on a support retainer.
Do you need access to our systems?
We need access to the code and to logs or a copy of the environment where the problem happens. Access is agreed with you and removed when the work is finished.
How is bug fixing billed?
Usually hourly, with an estimate after the initial investigation. Clients on a retainer use their monthly hours.
Related services
More ways we can help
Ready to talk about your project?
Tell us what you need and we will respond within one business day with next steps.
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