Security updates
Regular patching of frameworks, packages and servers, with vulnerability scanning.
Application maintenance and support that keeps your software healthy
Software that is not maintained slowly becomes slower, less secure and harder to change. We look after your applications month by month so problems are caught early and your team can rely on them.
Application Maintenance & Support
What is included
Dependency and framework upgrades
Planned upgrades to supported .NET, library and database versions.
Monitoring and alerts
Uptime, error and performance monitoring so issues are spotted before users report them.
Priority issue response
An agreed response time for incidents, with clear communication until they are resolved.
Small improvements
Reserved hours each month for tweaks, reports and quality-of-life fixes.
Monthly reporting
A short report on what was done, system health and recommended next steps.
Track record
Experience behind this service
Delivered by our lead engineer in previous roles, for FinTech, SaaS and charity organisations.
- Nine years on one product familyBuilt, supported and upgraded enterprise SaaS products, from developer to team lead.
- Monitoring that catches problems earlyMetrics and alerts for backups, data health, user activity, events and errors.
- Shared libraries across 10+ servicesReusable NuGet packages that cut duplicated code and made fixes easier to roll out.
Is this for you?
Signs you need application maintenance & support
- The original developer or agency is no longer available
- Your application runs on an unsupported framework version
- Problems are only discovered when customers report them
- Knowledge of how the system is deployed sits with one person, or no one
Technologies
Tools we use
- .NET Framework
- .NET 10
- SQL Server
- Azure
- IIS
- Azure DevOps
- Octopus Deploy
- GitHub Actions
- Application Insights
How we work
A clear, step-by-step approach
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01
Assess
Review code, hosting, security and documentation.
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02
Stabilise
Fix urgent risks and set up monitoring and backups.
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03
Maintain
Monthly patching, upgrades and support hours.
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04
Improve
Plan and deliver improvements from the backlog.
FAQ
Questions about application maintenance & support
Can you support an application someone else built?
Yes. We start with a review of the code, hosting and documentation, then take over support once the main risks are understood and addressed.
How does a support retainer work?
You reserve a set number of hours each month. They cover maintenance, issue response and small improvements, and we report on how they were used.
What if something breaks outside business hours?
Out-of-hours response can be included in the retainer for business-critical systems. The level is agreed up front.
Related services
More ways we can help
Ready to talk about your project?
Tell us what you need and we will respond within one business day with next steps.
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